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How We Handle Your Personal Information

We collect only what we need to run your account and process payments through bKash, Nagad or Rocket. This policy explains what data we hold, why we hold it, and how you can request changes or deletion.

Account Data ProtectionPayment PrivacyLocal Wallet SecurityData Access RightsCookie Transparency
diamondbet How We Handle Your Personal Information
DATA HANDLING PRACTICES

Explore How We Protect What You Share

We apply layered protections to your information at every stage — from the moment you enter details during registration through to long-term storage and eventual deletion. Below is a breakdown of how each area works so you understand what happens behind the scenes with the data tied to your bKash, Nagad or Rocket transactions and your account activity.

Encryption in Transit Every connection between your browser or app and our servers uses modern encryption protocols. This means your login credentials, personal details and payment confirmations cannot be intercepted while travelling across the network.
Cookie Usage We use cookies to keep you logged in, remember your language preference and understand how you navigate the lobby. You can clear cookies from your device at any time through your browser settings without losing your account.
Account Security Your account is protected by a password you set plus an OTP sent to your registered mobile number during sensitive actions like withdrawal requests or password resets. This two-step check keeps access limited to you alone.
Data Retention We keep transaction records and identity documents only as long as your account is active and for any additional period local regulation requires. After that window closes, records are permanently removed from our systems.
Third-Party Sharing Payment data is shared only with bKash, Nagad or Rocket processing partners and our identity verification provider. We never pass your details to advertisers, data brokers or unrelated companies for their own purposes.
Requesting Changes You can ask us to correct, export or delete your personal data at any time. Submit the request through live chat or email, confirm your identity, and we process the action within a reasonable timeframe dictated by your region's rules.
PRIVACY CONTACT PATHS

Open a Data Request Through These Channels

If you want to ask about your stored data, correct something, or request deletion, reach us directly. Our support team handles privacy queries from account holders who verify their identity through their registered mobile number or email. Response times depend on request complexity, but we acknowledge every submission promptly.

Live Chat Open the chat widget from any page on mobile or desktop. Verify your identity with the email or phone linked to your account, then tell the agent you have a privacy request. They will escalate it to the data team.
Email Support Send your request to the support address listed in your account dashboard. Include your registered name and the specific data action you need — access, correction or deletion. We reply with confirmation once the request is logged.
Account Settings Head to your profile section inside the account area. You can update your contact details, communication preferences and marketing consent directly without waiting for support. Changes save immediately to your stored record.

Check Common Questions About Your Data Rights

Below are answers to the questions account holders ask most often about how their personal information and payment details are handled at diamondbet. If your concern is not covered here, reach out through live chat or email for a direct answer.

We collect your full name, date of birth, email address and mobile number. If you deposit via bKash, Nagad or Rocket, we also store the wallet reference tied to each transaction for verification purposes.

No. We do not sell, rent or share your personal information with advertisers or data brokers. Data goes only to payment processors and identity verification partners who need it to complete your specific transactions.

Open live chat or send an email from your registered address. Ask for a data access request and verify your identity. We compile and send you a structured copy of your records within the timeframe allowed by applicable regulation.

Yes. Submit a deletion request through support. After identity verification, we close the account and remove personal data once any mandatory retention period under local law has passed. Transaction logs may be anonymised rather than deleted where required.

Payment references are encrypted during transmission and stored in isolated database segments with restricted access. Our payment processing partners maintain their own security standards, and we never store your wallet PIN on our side.

We use session cookies to keep you logged in and analytics cookies to understand page traffic. You can disable or clear cookies through your browser settings at any time. Disabling session cookies may log you out between visits.

Yes. Before any material change takes effect, we notify active account holders by email or in-app notification. The updated policy is published on this page with the effective date clearly shown at the top.

We retain records for the duration your account is active. After closure, data is held only for any minimum period local regulation requires, then permanently deleted or anonymised. Inactive accounts are reviewed periodically.

No. Internal access is limited by role. Only team members who need specific data to handle your support request, verify your identity or process a payment can view the relevant records. Access is logged and audited.

Our services and this policy apply only in regions where our platform is accessible under local law. If you access the site from another jurisdiction, the rules of your local regulation determine what rights and protections apply to your data.