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Browse Our Terms Conditions

These Terms & Conditions govern how you use your diamondbet account, from deposits through bKash, Nagad or Rocket to withdrawals and game access.

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TERMS ASSISTANCE

Explore Ways to Ask About These Terms

If anything in these Terms & Conditions is unclear, reach out before it becomes an issue. Our support channels handle policy questions alongside general account queries, and you can reference a specific clause number to speed up the conversation. We aim to respond within a reasonable window regardless of which channel you use, and all exchanges are logged against your account for transparency.

Live Chat Open a chat session directly from the lobby or account page. Mention the term clause you need clarification on and the agent will walk you through what applies to your situation, including payment-specific rules for bKash or Nagad transactions.
Email Support Send your query with your registered account email. Include the section reference if possible — our team replies with a clear explanation and, where needed, links back to the relevant part of these terms so you can verify the answer yourself.
Account Help Centre The help section inside your account groups common policy questions by topic: deposits, withdrawals, identity checks, promotional conditions and account restrictions. Each entry references the specific term that governs it, so you can cross-check without scrolling the full document.
HOW WE HANDLE POLICY

Check How We Manage Data and Account Security

Our Terms & Conditions are backed by operational practices you can observe in your own account — from how we verify withdrawals to how we store your session data. We keep these practices consistent, and where we update them, the change appears in the terms before it takes effect. Transparency here is not a slogan; it is how we reduce disputes and keep your wallet activity predictable.

Data Retention

We retain transaction records and account activity for the period required by applicable rules in eligible regions. You can request a summary of stored data through support, referencing the data access clause in these terms.

Cookie Usage

Our platform uses cookies to maintain your session, remember device preferences and monitor performance. These terms explain which cookies are essential and which are optional.

Account Security

Your login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, these terms require you to notify us immediately via live chat or email.

Wallet Verification

Before processing a withdrawal via bKash, Nagad or Rocket, we verify that the wallet matches the name on your account. This step is described in the identity clause of these terms and exists to prevent misdirected funds.

Change Requests

If you need to update personal details — name, phone number or linked wallet — submit the request through your account settings.

Dispute Resolution

Disputes related to account balance, promotional credits or transaction discrepancies follow the escalation path in our terms. Start with live chat, reference your transaction ID, and the agent logs a formal case.

Switch to the Answers You Actually Need

These questions come from real account holders asking about specific parts of our Terms & Conditions. Each answer points you to the relevant section so you can verify the detail independently. If your question is not covered here, reach out through live chat and reference the clause number that concerns you.

No. These terms state that your account is personal and non-transferable. Sharing credentials or allowing another person to use your login is a breach that may lead to suspension and forfeiture of any balance held in the account wallet.

Our terms require that the depositing wallet matches your registered name. If a mismatch is detected during verification, the deposit may be returned to the source wallet and your account flagged for review until you provide matching documentation.

Submit a data deletion request through support, referencing the data retention clause. We process the request according to applicable regional rules. Note that certain transaction records may be retained for the minimum period required, even after account closure is complete.

Yes. Each promotion carries its own wagering and expiry conditions, published alongside the offer. These terms confirm that promotional credits are not withdrawable until conditions are met, and any attempt to circumvent those conditions may void the credit entirely.

Our terms allow us to request verification at any withdrawal, but it is most common on first withdrawal, when the amount exceeds a threshold, or when the linked Nagad or Rocket wallet details have recently changed. The process involves submitting a document that matches your account name.

We may update terms periodically, but the updated version is published on this page before it takes effect. Continued use of your account after an update constitutes acceptance. We recommend checking this page each time you log in, as stated in the opening clause.

Contact support immediately through live chat and state that you suspect unauthorised access. Under these terms, we freeze the account at that point and begin an investigation. Access is restored only after we confirm the account is secure and verify your identity through OTP.

Start by opening a live chat case and providing the transaction ID in question. The agent logs a formal dispute referencing the resolution clause in these terms. If the first-contact response does not resolve it, the case is escalated to senior review within the stated timeframe.

Access depends on your local law and the eligible regions we serve. These terms do not promise universal availability, and connecting from a restricted location may result in limited functionality or account suspension. Check the eligibility clause for the current list of supported regions.

If suspension results from a confirmed breach — such as bot usage or identity mismatch — the balance review follows the enforcement clause. Genuine funds verified as yours may be returned to your original deposit method after investigation, but promotional credits are forfeited.

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